Assessment, Signposting & Short-Term Support

First Point of Accessinspire-logo-rgb-v1

What is the service?

The First Point of Access Service is a gateway to the full range of services that the Inspire Consortium offers and also other opportunities in the wider community, sign-posting and connecting people.  All individuals wanting to access Inspire Mental Health, Recovery & Wellbeing Services will initially be assessed by this service.

This assessment may be over the telephone, on the internet or in person. This service also provides time limited 1-1 support sessions for up to 8 weeks.

Who is the service for?

Any resident 18 years+ of Tower Hamlets who may be experiencing Mental Health issues will be able to access The First Point of Access Service.   

What can I expect from using the service?

  • A comprehensive assessment to help people identify their needs and build upon their strengths.
  • To be given advice, information and support either by telephone, online or in person by staff with expert knowledge of the local population and opportunities in Tower Hamlets.
  • To be sign posted to other services and groups both within the Consortium or in the wider community.
  • To have the opportunity to access short-term 1 to 1 support (based on individual need).
  • To have access to specialist welfare & benefits advice.
  • Access to a diverse staff team that reflect local communities.

What are the expected outcomes if I take part?

  • You will develop coping strategies’ to improve mental health and wellbeing.
  • You will have improved problem solving and self-management skills.
  • An increase in personal confidence.
  • The knowledge that enables you to access support networks both existing and new.
  • Increased resilience and life skills.

How can I access the  First Point of Access Service?

You can self-refer to The First Point of Access Service or you may be referred by a Health Professional such as a GP, Social Worker or the Community Mental Health Team.

DOWNLOAD Service User Journey Map – This is a simple illustration to help you understand the journey that people take once they make contact and access the First Point of Access service as a gateway to all the Mental Health recovery & Wellbeing Services that Inspire delivers.

DOWNLOAD First Point of Access Brochure HERE

Download the Vietnamese translation of the Brochure HERE

DOWNLOAD the easy read First Point of Access leaflet HERE



The Inspire Consortium partners delivering this service are:

*Calls will be charged at a standard network rate.  Charges from mobiles will vary.  Please check with your network provider.