Assessment, Signposting & Short-Term Support

First Point of Accessinspire-logo-rgb-v1

What is the service?

The First Point of Access Service is a gateway to the full range of services that the Inspire Consortium offers and also other opportunities in the wider community, sign-posting and connecting people.  All individuals wanting to access Inspire Mental Health, Recovery & Wellbeing Services will initially be assessed by this service.

This assessment may be over the telephone, on the internet or in person. This service also provides time limited 1-1 support sessions for up to 8 weeks.

Who is the service for?

Any resident 18 years+ of Tower Hamlets who may be experiencing Mental Health issues will be able to access The First Point of Access Service.   

What can I expect from using the service?

  • A comprehensive assessment to help people identify their needs and build upon their strengths.
  • To be given advice, information and support either by telephone, online or in person by staff with expert knowledge of the local population and opportunities in Tower Hamlets.
  • To be sign posted to other services and groups both within the Consortium or in the wider community.
  • To have the opportunity to access short-term 1 to 1 support (based on individual need).
  • To have access to specialist welfare & benefits advice.
  • Access to a diverse staff team that reflect local communities.

What are the expected outcomes if I take part?

  • You will develop coping strategies’ to improve mental health and wellbeing.
  • You will have improved problem solving and self-management skills.
  • An increase in personal confidence.
  • The knowledge that enables you to access support networks both existing and new.
  • Increased resilience and life skills.

How can I access the  First Point of Access Service?

You can self-refer to The First Point of Access Service or you may be referred by a Health Professional such as a GP, Social Worker or the Community Mental Health Team.

DOWNLOAD Service User Journey Map – This is a simple illustration to help you understand the journey that people take once they make contact and access the First Point of Access service as a gateway to all the Mental Health recovery & Wellbeing Services that Inspire delivers.

DOWNLOAD First Point of Access Brochure HERE

Download the Vietnamese translation of the Brochure HERE


The Inspire Consortium partners delivering this service are:

*Calls will be charged at a standard network rate.  Charges from mobiles will vary.  Please check with your network provider.